(1) These terms and conditions apply to all contracts between ELITE Red Sea Travel LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA (hereinafter “ELITE”) and its guests for the arrangement of private airport transfers, excursions, boat and yacht trips, hammam and wellness services, eSIMs, gift vouchers and the HotelMatch advisory service.
(2) Any deviating terms of the guest only apply if ELITE expressly agrees to them.
(1) ELITE arranges the services offered. They are provided by licensed partner companies in Egypt (service providers), for example transfer companies, boat and yacht operators, tour guides and hammams.
(2) ELITE is not a tour operator and does not offer package holidays. Package holidays that the guest books via partner links (for example CHECK24) are concluded directly with the respective travel provider.
(3) ELITE takes care of the planning and coordination for the guest: ELITE selects the suitable service provider, passes the booking on to them with all details, coordinates pickup times and schedules, accepts payments on behalf of the service providers and is the guest’s central point of contact before, during and after the service.
(1) The guest sends an enquiry via WhatsApp, email or the contact form. ELITE sends a personal offer stating the service, date and price.
(2) The contract is concluded when the guest accepts the offer and ELITE confirms the booking. The guest receives the confirmation via WhatsApp or email, usually together with their travel documents.
(3) Upon confirmation, a contract for the arrangement and organisation of the service is concluded between the guest and ELITE. The contract for the provision of the service is concluded between the guest and the service provider. In doing so, ELITE acts in the name and on behalf of the service provider and will name the service provider to the guest at any time on request.
(4) Each booked service (for example an airport transfer, a yacht trip or a hammam visit) is a separate, independent contract with its own booking confirmation, its own price and its own invoice. If the guest books several services, ELITE does not combine them into a package or a total price. Each service can be booked, changed and cancelled independently of the others.
(5) The guest is obliged to provide all information required for the service correctly and in good time, in particular names, hotel, flight number and arrival time and, where required, passport copies.
§ 4 Prices and payment
(1) The final prices in euros stated in the offer apply. Depending on the service, they apply per vehicle, per group or per person, as stated in the offer.
(2) All services are paid in advance. Payment is due no later than the date stated in the offer or booking confirmation, or, if no date is stated, before the service begins. The service is only reserved with binding effect once payment has been received.
(3) Payment can be made by bank transfer (SEPA) or by card (Visa, Mastercard) via Stripe. In the offer, ELITE states the regular price and the lower bank transfer price. Guests who pay by bank transfer receive the bank transfer price (bank transfer discount). The regular price applies to card payments. ELITE does not charge any additional fee for the card payment itself. On request, ELITE will send the payment link via WhatsApp.
(4) Unless expressly stated otherwise, the price does not include: entrance fees and fees for islands and sights, nature conservation fees, tips and personal expenses. The guest pays these locally.
(1) The scope of the services is set out in the offer and the booking confirmation.
(2) Boat, yacht and excursion programmes may change for safety reasons or due to weather, sea conditions or official orders. The route and schedule will then be adjusted. If the port authority does not permit departure, or if a service is cancelled for reasons for which the guest is not responsible, the guest can choose between an alternative date and a full refund of the amount paid.
(3) For airport transfers, ELITE monitors the flight number provided. If a flight is delayed, the pickup will be adjusted accordingly. This requires the correct flight number.
(1) The guest must be at the agreed place at the agreed pickup time.
(2) Seat belts must be worn during the journey. For safety reasons, the instructions of drivers, crew and tour guides must be followed.
(3) The guest is responsible for ensuring that they meet the health requirements for the booked service (for example for snorkelling) and that they carry valid travel documents.
(4) Children may only take part when accompanied by an adult. ELITE provides child seats and booster seats on request in advance.
(1) The guest may cancel at any time before the service begins. Cancellations must be made via WhatsApp or email. The time of receipt by ELITE is decisive.
(2) The following cancellation fees apply, calculated up to the booked date of the service (for airport transfers, up to the guest’s arrival):
★ up to 7 days before: free of charge, the amount paid is refunded in full
★ from 6 days up to 48 hours before: 50% of the price, 50% is refunded
★ less than 48 hours before or in the event of a no-show: 100% of the price, no refund
(3) Cairo day trip by plane: As the flight tickets are booked immediately and cannot be cancelled, free cancellation is not possible from the time of booking. In the event of cancellation, 100% of the price is charged.
(4) The guest is entitled to prove that ELITE has incurred no damage or significantly less damage.
(5) Instead of cancelling, the guest may name a substitute participant up to 48 hours before the service, provided that no passport details have already been submitted to the authorities.
ELITE may cancel a service if force majeure, severe weather, official orders or safety reasons make it impossible or unreasonable to provide the service. The guest can then choose between an alternative date and a full refund of the amount paid. There are no further claims unless ELITE is responsible for the cancellation.
(1) If a booked service cannot be provided for reasons for which ELITE or the service provider is responsible, or due to force majeure, ELITE will refund the amount paid in full. On request, ELITE will offer an alternative date instead.
(2) Pickup guarantee for airport and hotel transfers: If the guest is mistakenly not picked up, ELITE will refund the transfer price in full and will also cover the cost of an alternative transfer (for example a taxi) on presentation of a receipt, up to a maximum of twice the price of the booked transfer. This applies provided that the guest
★ has informed ELITE by WhatsApp call or WhatsApp message on +49 163 786 2016 and
★ has waited at the agreed meeting point for at least 30 minutes after the agreed pickup time (on arrival at the airport, after leaving the terminal) without ELITE offering a solution.
(3) The pickup guarantee does not apply if the guest has provided incorrect flight or hotel details or has not informed ELITE of any changes, was not at the agreed meeting point or could not be reached.
(4) Paragraph 1 applies to excursions. ELITE will cover any further costs by individual agreement.
(1) ELITE is liable for the careful selection of the service providers, the proper arrangement of the services and the correct transmission of the booking details. The respective service provider is liable for the provision of the service.
(2) ELITE’s liability is limited to intent and gross negligence. This does not apply to damage resulting from injury to life, body or health or to the breach of essential contractual obligations.
(3) ELITE is only liable for valuables that the guest leaves behind in the vehicle or on board in the event of intent or gross negligence.
(4) Mandatory statutory liability provisions remain unaffected.
(1) During pickups and excursions, drivers or crew take souvenir photos on request, for example with the ELITE name sign. The guest receives the photos and videos via WhatsApp.
(2) ELITE only publishes photos or videos in which guests can be recognised on the website or on social media with their consent. Consent can be withdrawn at any time via WhatsApp or email. ELITE will then remove the photo or video immediately.
Gift vouchers are valid for three years from the end of the year in which they were purchased. They can be redeemed for all ELITE services. They cannot be exchanged for cash.
(1) With HotelMatch, ELITE searches for suitable hotels and package holidays for the guest. A service fee of €26.50 applies, or €25 if paid by bank transfer (bank transfer discount).
(2) If the guest books via the partner link sent by ELITE and sends ELITE the booking confirmation, ELITE will refund the service fee on the day of arrival and will provide the VIP package in accordance with the conditions described on the website.
(3) The travel contract is concluded exclusively between the guest and the respective travel provider. Their terms and conditions apply. ELITE does not guarantee that the suggested offers are available or meet all the guest’s wishes.
(1) There is no right of withdrawal for transfers (passenger transport, Section 312(8) of the German Civil Code (BGB)) or for excursions, boat and yacht trips and hammam and wellness services on a specific date (Section 312g(2) no. 9 BGB). The cancellation terms in § 7 apply.
(2) The statutory right of withdrawal applies to gift vouchers, eSIMs and HotelMatch. The withdrawal policy can be found below.
Information on how we handle personal data can be found in our Privacy Policy.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which the guest has their habitual residence remain unaffected.
(2) Should any provision of these terms and conditions be invalid, the validity of the remaining provisions remains unaffected.
(3) This English version is provided for your convenience. In the event of any discrepancy, the German version shall prevail.
Last updated: October 2026
Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (ELITE Red Sea Travel LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, phone and WhatsApp: +49 163 786 2016, email: info@eliteredseatravel.com) of your decision to withdraw from this contract by an unequivocal statement (for example an email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract.
Expiry: In the case of a service, the right of withdrawal expires once we have fully provided the service and you have previously given your express consent and confirmed that you lose your right of withdrawal once the contract has been fully performed. In the case of an eSIM, it expires as soon as the eSIM has been activated or installed with your express consent.
Model withdrawal form: If you wish to withdraw from the contract, you can use this form, but you do not have to: To ELITE Red Sea Travel LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, email: info@eliteredseatravel.com. I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service / for the purchase of the following goods (*): … Ordered on (*) / received on (*): … Name of consumer(s): … Address of consumer(s): … Signature of consumer(s) (only if this form is notified on paper): … Date: … (*) Delete as appropriate.
